Quick Answers
What kind of store is AllureMen at the Allure Collective Store?
We are a curated online boutique specializing in authentic luxury and premium designer menswear, with direct access to Italian, European, and USA inventory. Our edit spans current-season pieces, end-of-line finds, and rare last pieces. By operating exclusively online, we offer high-end brands at boutique pricing below traditional retail.
Are all your luxury and designer products authentic?
Yes. Our luxury brands and premium designer items are sourced through trusted suppliers and established wholesale channels in Italy and across Europe. They are supplied to us as 100% authentic.
Why are your prices so competitive compared to retail stores?
By operating exclusively online, we avoid the heavy overhead of traditional retail - and we source directly through trusted suppliers and established wholesale channels across Italy, Europe, and the USA. Our edit spans current collections, past-season pieces, and a select few pre-loved or imperfect finds, which is how we bring you authentic luxury at boutique pricing below retail. New arrivals are added regularly.
Do you accept returns?
Yes, with some exceptions. You have 14 days from delivery to request your return. Please request your label within the first 7 days and hand the parcel to the carrier within 2 business days of receiving it. Items must be unworn and in original condition with all tags and designer packaging. Refunds go to your original payment method within 14 days of your return reaching our warehouse, and we do not charge a restocking fee.
If anything was missing when your parcel arrived, tell us within 14 days of delivery and it won't affect your return.
A return shipping fee of $25 USD per item - or the equivalent amount in the currency you were charged in - applies in all countries and is deducted from your refund. The item price is refunded in full. Import duties, taxes and carrier fees are not refundable on change-of-mind returns, in any country.
Please note: items listed as Last Piece, Final Sale, Clearance, Pre-Loved, Pre-Owned, or Imperfect are sold as final sale and cannot be returned, exchanged, or refunded for change of mind, size, or fit. This is shown on the product page before you add the item to your cart - both as a label on the product image and in the product description. If an item arrives with a genuine fault that was not described, or we send the wrong item, you are always fully protected under our "Our Error" terms. Please see our Return and Refund Policy.
To start a return, email support@allurecollectivestore.com with your order number and we will send you a return label and instructions.
Do you offer exchanges?
We do not offer direct exchanges. If you would like a different size, colour, or item, simply return your original order for a refund and place a new order.
Refunds go to your original payment method within 14 days of your return reaching our warehouse, and we do not charge a restocking fee.
Can I cancel my order?
You can request a cancellation within 24 hours of placing your order, provided the carrier has not yet collected the parcel. A 3% administrative fee applies, covering non-refundable payment processing charges. Email support@allurecollectivestore.com as soon as possible.
How does shipping work?
We offer express and economy shipping options at checkout. Depending on your location, both Priority All-Inclusive (DDP) and Standard (DDU) options may be available. We recommend Priority All-Inclusive (DDP), where offered, so all customs duties, taxes and carrier fees are pre-paid at checkout - meaning
nothing further to pay on delivery.
Is my order insured during shipping?
Yes. All shipments are insured against loss in transit. This cover does not extend to damage in transit - but you are still protected: if your item arrives damaged or is not what you ordered, tell us within 14 days of delivery with photographs and we will send you a prepaid return label and refund you in full, including any duties and taxes you paid. If a parcel is confirmed lost, we will reship it at no cost or refund you in full, at your choice. Please report a parcel that has not arrived within 14 days of dispatch.
Are customs duties and taxes refundable if I return an item?
No. Import duties, taxes and carrier fees are not refundable on a change-of-mind return, in any country — whether you paid them at checkout (DDP) or directly on delivery (DDU). Once paid, these amounts are collected by customs authorities, tax agencies and carriers and cannot be recovered by us. Depending on your country, you may be able to claim them back directly from your local customs authority on a proven re-export; that is between you and the authority. If we made an error - a wrong, faulty or damaged item - you receive a 100% refund including duties and taxes, in every country.
